Callaway Security & Sound was founded in 1991 in Alpharetta, Georgia, and has operated continuously as a family-owned, independent company for more than 34 years. We have never been acquired by or affiliated with a national security corporation. We hold a 4.7-star rating across 55 Google reviews and maintain an A+ rating with the Better Business Bureau.
Yes. Callaway Security & Sound is a family-owned business headquartered at 1015 Nine North Drive, Suite 100, Alpharetta, GA 30004. We have remained independently owned and operated since we were founded — we are one of the few independent security companies in Metro Atlanta never acquired by a national chain.
Yes. Callaway Security holds Georgia Low Voltage Contractor License LVA-004658 and Business License 9700158, both issued by the State of Georgia. All residential and commercial security work is performed under our licensing and insurance.
We install and service equipment from DSC, Honeywell, Resideo, 2GIG, and Qolsys — covering a wide range of residential and commercial applications. All of our monitored systems are powered by the Alarm.com platform, which provides professional-grade remote access, smart home integration, and mobile control through a single app.
In most cases, yes. We can take over and monitor systems from most major brands including ADT, Ackerman, EMC, and others — as long as the existing equipment is compatible and in working condition. The main exception is proprietary all-in-one systems with built-in cellular communicators that are locked to the original provider, such as certain ADT touchscreen panels.
One thing worth knowing: when you switch monitoring providers, the outgoing company must release your cellular communicator before we can connect you to our monitoring center. Some companies delay this release for 30 days or more, leaving you unprotected in the meantime. Callaway releases communicators immediately when a customer wishes to leave — because you paid for your equipment and you own it. We think any company that holds your own system hostage after you've cancelled isn't acting in your interest.
Depending on your existing equipment, a new cellular communicator may be required. We'll assess your system during the consultation and give you a clear picture of any costs before any work begins.
With a local company like Callaway Security, you're dealing with the same team from quote to installation to service — not a national call center that routes your request to whoever is available. Our technicians live and work in the same Metro Atlanta communities we serve. We've been operating in this market for over 34 years, we know the local permit requirements, and when you call us you reach us. We also don't require long-term contracts, and we release your equipment immediately if you ever choose to leave — something not every provider can say.
Yes. We actively work with approximately 30 builders across Metro Atlanta, providing security prewire and system installation for new construction residential projects. If you are a builder or developer looking for a reliable local security partner, contact us at info@callawaysecurity.com or call (770) 395-9692.
We require a one-year monitoring agreement to start — this covers the cost of equipment programming, setup, and onboarding. After the first year, monitoring is month-to-month with no long-term commitment required. There are no cancellation fees after your initial term.
In most cases we can schedule your installation within the same week you contact us. Timeline can vary depending on the scope of the project and current scheduling, but we work to get you protected as quickly as possible. Call (770) 395-9692 or request a free quote to check availability.
We offer free, no-obligation consultations for both residential and commercial properties. You can request a quote online, call us at (770) 395-9692, or email info@callawaysecurity.com. We'll discuss your property, walk through your options, and provide clear pricing before any work begins — no pressure, no packages pushed at you.
Alarm.com is a professional-grade smart security and home automation platform used by independent security dealers across the country. It integrates intrusion alarms, cameras, smart locks, thermostats, lighting, and garage door control into a single mobile app. We use Alarm.com because it offers a level of reliability, encryption, and smart home integration that consumer DIY systems typically don't match — and because it's backed by professional monitoring, not just a phone notification.
Yes. We install and service commercial fire alarm systems for all business types including offices, retail, healthcare facilities, childcare centers, churches, and more. All fire alarm work is performed under our Georgia low voltage contractor license. Learn more about our commercial fire alarm services.
We serve homeowners and businesses within approximately 50 miles of our Alpharetta office. Our service area includes Alpharetta, Roswell, Marietta, Sandy Springs, Cumming, Kennesaw, Johns Creek, Dunwoody, Buckhead, Smyrna, Canton, Woodstock, Lawrenceville, Duluth, Buford, Gainesville, Dawsonville, Brookhaven, and surrounding communities. Not sure if we cover your area? Call us at (770) 395-9692 or email info@callawaysecurity.com.
When an alarm is triggered, our UL-listed monitoring center receives the signal immediately. A trained monitoring professional verifies the event and contacts you first. If we can't reach you or the situation requires it, we dispatch the appropriate local authorities — police, fire, or EMS — right away. This process happens around the clock, every day of the year.
A senior discount is available on all monitoring plans — call us for details. We don't require long-term contracts after your first year.
No. All of our systems communicate via cellular connection — no landline required. Cellular communication is also more reliable than landline or internet-only connections, staying active even if your power or internet goes down.
Some basic systems are designed for DIY installation, but professional installation is worth considering for most Atlanta homes. Proper sensor placement, panel programming, and integration with monitoring all affect how well your system actually performs. Our technicians handle the full installation, test every component before leaving, and walk you through how everything works — no guesswork, no missed zones.
The most important features for most Atlanta homeowners are professional 24/7 monitoring, cellular communication, intrusion detection on all entry points, and remote access through a mobile app. Useful additions include security cameras with night vision, video doorbells, smoke and CO monitoring, smart locks, and water leak sensors. We design every system around your specific property rather than a standard package.
Start with four questions:
1. How many entry points does your home have?
2. Do you want
cameras?
3. Do you travel frequently or have elderly family members at home?
4. What's
your budget for upfront equipment vs. monthly monitoring?
We offer free consultations
and will walk through your property with you — no obligation, no pressure, no
prepackaged bundle. We don't require long-term contracts after your first year.
For most homeowners, yes — particularly when you factor in more than just burglary protection. A professionally monitored system also covers fire, carbon monoxide, and water leaks, and many home insurance providers offer premium discounts for monitored systems. Currently monitored customers can request an insurance certificate directly through our website. The bigger question is usually which system fits your property — that's what our free consultation is for.
Professional monitoring means someone is watching your property even when you can't. If an alarm triggers while you're asleep, traveling, or unavailable, our monitoring center handles it — verifying the event and dispatching help if needed. You also get protection against fire, CO, and flooding, not just intrusion. Because our monitoring centers are UL-listed, they meet national standards for reliability, redundancy, and response procedures.
No security system — or any connected device — is completely immune to cyber threats, but Alarm.com-powered systems use encrypted communication and follow industry security standards. The most effective steps you can take are using a strong unique password for your Alarm.com account, enabling two-factor authentication, keeping the app updated, and securing your home Wi-Fi network. We walk every customer through best practices at the time of installation.
