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Enhanced Call Verification

The Enhanced Call Verification (ECV) Law was put into effect nearly one year ago and has proven to save police departments unnecessary dispatch trips by 30 to 50%.  ECV is an alarm management protocol developed by the International Association of Chiefs of Police, National Sheriffs Association and the National Burglar and Fire Alarm Association. The protocol requires monitoring centers to make two calls to a customer to determine whether an invalid alarm has occurred in an effort to reduce unnecessary dispatches to police.

Alarm verification is not required in the case of a fire alarm or robbery-in-progress alarm or where a crime-in-progress has been verified by video or audio means.