Brookhaven, GA Alarm Ordinance & Home Security Alarm Guide

Brookhaven handles home security alarms a little differently than many nearby cities. Under the City of Brookhaven alarm ordinance, alarm companies—not individual homeowners—are responsible for registering systems and are the ones held financially accountable for repeated false alarms. This guide explains the ordinance, how registration works, and what the city’s published false alarm penalties look like.

Brookhaven Alarm Ordinance Overview

Brookhaven regulates security alarm systems under Article II, “Alarm Systems,” of its Emergency Management and Services code. The ordinance is designed to reduce the thousands of false alarm calls that Brookhaven Police respond to each year and to make sure alarm systems are installed and monitored responsibly.

A key difference in Brookhaven is that the ordinance places primary responsibility on alarm companies. Alarm providers must register their customers’ alarms with the city’s alarm administrator and are subject to civil penalties when a monitored location generates repeated false alarms.

Official Alarm Systems Ordinance:
Brookhaven Code of Ordinances – Alarm Systems (Article II)

Brookhaven Police Alarm Information Page:
About Home Security Alarms – City of Brookhaven Police Department

Alarm Registration in Brookhaven

Brookhaven uses CryWolf Services, Inc. as its alarm program administrator. Unlike some nearby jurisdictions, individual homeowners and business owners in Brookhaven generally do not file their own alarm permits. Instead, the alarm company is responsible for registration.

• CryWolf Services, Inc. serves as the alarm administrator for the City of Brookhaven.
• Alarm companies must register themselves and complete a permit registration application for each customer’s alarm system.
• Companies that monitor alarm systems—but do not install equipment—are still considered alarm companies and must register their customers’ systems.
• Homeowners should work with a licensed alarm company that understands Brookhaven’s ordinance and handles registration on their behalf.

According to the city, alarm companies can register with the program and register their customers by contacting the alarm administrator (CryWolf) as described on the Brookhaven Police “About Home Security Alarms” page.

Alarm Program Login for Alarm Companies:
Brookhaven False Alarm Reduction Program – CryWolf Portal

False Alarm Penalties in Brookhaven

Brookhaven’s alarm ordinance and police department guidance explain that civil penalties are assessed against alarm companies for repeated false alarms at a given alarm location. The City’s published schedule (for any 24-month period) is:

• First or second false alarm: Warning only (no fee).
• Third false alarm: $25.00 penalty.
• Fourth and fifth false alarms: $125.00 penalty for each occurrence.
• Sixth and all successive false alarms: $250.00 penalty for each occurrence.

These penalties are designed to encourage alarm companies to maintain reliable equipment, verify alarm signals, and train customers to use their systems properly. While fines are directed at the alarm company, repeated false alarms from a single property can still affect how an alarm account is managed, so it is in every homeowner’s best interest to keep false alarms to a minimum.

Georgia law was updated in 2021 to limit how cities and counties can fine alarm companies when a customer generates a false alarm. Brookhaven’s official pages above should always be checked for the latest enforcement details and any changes to the penalty structure.

How Callaway Security Helps Brookhaven Homeowners & Businesses

Callaway Security has decades of experience installing and monitoring alarm systems across the metro Atlanta area, including Brookhaven. Our goal is to provide reliable alarm monitoring while helping reduce unnecessary false alarms that impact both customers and local police resources.

• Reliable design, installation, and monitoring of security alarm systems.
• Coordination with Brookhaven’s alarm program so your system is handled correctly by the alarm administrator.
• Equipment setup and user education to help prevent nuisance and accidental activations.
• 24/7 monitoring and support if a real alarm event occurs at your home or business.

Need reliable alarm monitoring or have questions about Brookhaven’s alarm rules?
Contact Callaway Security Today