Privacy Policy
Effective Date: 2014
Last Updated: June 1, 2026
Callaway Security & Sound (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our website.
Information We Collect
When you contact us or request information through our website, we may collect:
- Name
- Email address
- Phone number
- Company name
- Details you provide in contact forms, quote requests, service requests, or other communications
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser and device information
- Referring website information
- Pages viewed and website interactions
- General location information derived from your IP address
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and quote requests
- Schedule consultations, installations, inspections, and service appointments
- Provide customer support
- Improve our website and services
- Measure advertising performance
- Maintain business records
- Comply with legal obligations
Contact Forms and Lead Management
Information submitted through our website forms is transmitted securely and may be processed through automated systems to help us manage customer inquiries and service requests.
Form submissions may be routed through workflow automation platforms and stored within our customer relationship management (CRM) system for customer communication, scheduling, quoting, project management, and recordkeeping purposes.
Analytics and Advertising
We use Google Analytics 4 (GA4) to understand how visitors use our website and improve the user experience.
We also use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns and understand when visitors complete actions such as submitting a contact form or requesting a quote.
These services may use cookies and similar technologies to collect information about website usage and interactions.
Cookies
Our website uses cookies and similar technologies to improve website functionality, analyze traffic, and measure advertising performance.
Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.
Sharing of Information
We do not sell, rent, or trade personal information to third parties.
We may share information with trusted service providers that assist us in operating our business, including:
- Website hosting providers
- Analytics providers
- Advertising platforms
- Workflow automation providers
- Customer relationship management (CRM) systems
- Alarm monitoring and service partners when necessary to provide requested services
These providers are permitted to access information only as necessary to perform services on our behalf.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Your Privacy Rights
You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.
To submit a privacy-related request, contact us using the information below.
Contact Information
Callaway Security & Sound
- Phone: (770) 395-9692
- Email: support@callawayinc.com
- Website: https://callawaysecurity.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.