Alarm.com Support
How to Change an Alarm Code in the Alarm.com App
Learn how to update an existing user’s alarm code through the Alarm.com mobile app.
Before You Begin
You must be signed in with an Alarm.com account that has permission to manage users. If the Users option is unavailable, your account may not have the required permissions.
Your alarm code is used to operate the security system. Changing it will not change the password you use to sign in to the Alarm.com app.
Change an Alarm Code
Open the More Menu
Open the Alarm.com app and tap More in the lower-right corner of the screen.
Select Users
Under the Account section, tap Users. The app will display the users currently associated with your security system.
Choose the Correct User
Select the person whose alarm code you want to change by hitting the three dots to the right of their name.
Changing the access code will replace the code that this person currently uses to operate the alarm system.
Enter the New Alarm Code
Tap the current Access Code field and enter the new code. You can also select Generate Code to have the app create a code for you.
Remember this will be the code you enter into your physical keypad to disarm your system.
Avoid easy-to-guess codes such as:
- 1234
- 1111
- Your street address
- A birth year
- Repeating or consecutive numbers
Confirm Security Panel Access
Under Security Panels, make sure access is enabled for the appropriate panel or partition. A blue switch indicates that access is enabled.
If your system has multiple partitions, only enable the areas that the user should be permitted to control.
Save the New Code
Tap Save in the upper-right corner. The new code will replace the user’s previous alarm code.
Test the New Alarm Code
Test the new code at the alarm panel before relying on it. Confirm that the code can arm and disarm the areas the user is authorized to access.
Test the new code while the security system is disarmed. Make sure you know how to cancel an alarm before performing any additional testing.
If You Cannot Change the Code
Contact us if the Users option is missing, the updated code will not save, or the new code does not work at the alarm panel.
Need Help?
Contact our office for help with your Alarm.com account or security system.
Callaway Security & Sound can help determine whether the problem involves your account permissions, the selected user, or communication with the alarm panel.