Alarm.com Support
How to Add a New User Code in the Alarm.com App
Learn how to add a new user and assign them an alarm code through the Alarm.com mobile app.
Before You Begin
You must be signed in with an Alarm.com account that has permission to manage users. If the Users option is unavailable, your account may not have the required permissions.
Each user's alarm code is used to operate the security system. It is separate from the password you use to sign in to the Alarm.com app.
Add a New User Code
Open the More Menu
Open the Alarm.com app and tap More in the lower-right corner of the screen.
Select Users
Under the Account section, tap Users. The app will display the users currently associated with your security system.
Add a New User
On the Users screen, tap the checkmark in the upper-right corner to add a new user.
Enter the User's Name
Enter a name for the new user so you can identify them later. This is how the user will appear in your Users list and in system activity history.
Create an Access Code
Tap the Access Code field and enter a code for this user. You can also select Generate Code to have the app create one for you.
Remember this will be the code the user enters into your physical keypad to disarm your system.
Avoid easy-to-guess codes such as:
- 1234
- 1111
- Your street address
- A birth year
- Repeating or consecutive numbers
Set Security Panel Access
Under Security Panels, turn on access for the appropriate panel or partition. A blue switch indicates that access is enabled.
If your system has multiple partitions, only enable the areas that this user should be permitted to control.
Save the New User
Tap Save in the upper-right corner. The new user and their alarm code will be added to your system.
Test the New Alarm Code
Test the new code at the alarm panel before relying on it. Confirm that the code can arm and disarm the areas the user is authorized to access.
Test the new code while the security system is disarmed. Make sure you know how to cancel an alarm before performing any additional testing.
If You Cannot Add the User
Contact us if the Users option is missing, the checkmark to add a new user isn't available, the new user won't save, or the new code does not work at the alarm panel.
Need Help?
Contact our office for help with your Alarm.com account or security system.
Callaway Security & Sound can help determine whether the problem involves your account permissions, the new user setup, or communication with the alarm panel.