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How to Adjust User Settings on a 2GiG Edge Alarm System

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2GIG EDGE User Settings Programming Guide

This guide covers user-level settings shown in the 2GIG EDGE User Guide, including screen brightness/timeout, sensor chimes, date & time, and user codes (add/edit/deactivate) including duress activation.

Open Settings

Home Settings

From the Home Screen, tap the Settings icon to view panel settings. Some settings may prompt you to display your face to the camera or enter the Master User Code.

What’s In This Guide

Section Where it lives on the panel
Screen Screen Brightness and Screen Timeout
System Settings Sensor Chimes and Date & Time
Users Add/Edit/Deactivate Users, Duress activation
2gig edge alarm keypad

How To Lower Screen Brightness on a 2GIG EDGE Panel

Use Screen Brightness to reduce glare and eye discomfort at night.

  1. At the Home Screen, tap the Settings icon.
  2. Tap Screen.
  3. Adjust Screen Brightness by swiping the slide control left (dimmer) or right (brighter).
The user guide describes brightness as a slider under Settings → Screen.

How To Adjust LCD Contrast on a 2GIG EDGE Keypad

What to do if text looks washed out or too dark.

The 2GIG EDGE User Guide section on Screen lists Screen Brightness, Screen Timeout, screensaver features, and Clean Mode. It does not describe a separate “Contrast” control for the touchscreen. If readability is the issue, use Screen Brightness instead.

How To Turn Sensor Chimes On or Off on a 2GIG EDGE System

Assign chimes to sensors for a notification anytime a sensor is opened.

  1. At the System Settings screen, tap Sensor Chimes.
  2. Select a sensor from the list.
  3. Tap the new chime setting.
  4. Press the back button to return to previous menus.
The user guide notes chime assignment is a master user function (assigning chimes to sensors).

How To Change Keypad Beep Volume on a 2GIG EDGE System

What the user guide shows (and what it doesn’t).

The user guide shows Audible Beeps On and Audible Beeps Off as status bar action icons. It does not provide steps for changing a “beep volume” level in the sections shown.

What you may see What it means (per the guide)
Audible Beeps On Status bar action icon indicating audible beeps are on
Audible Beeps Off Status bar action icon indicating audible beeps are off
If you want this section to include a precise “tap here to toggle” workflow, I’ll need that exact instruction text/page from the manual (it isn’t described in the status icon table itself).

How To Add, Edit, or Deactivate User Codes on a 2GIG EDGE Panel

Includes duress code activation steps shown in the user guide.

Add a new user

  1. The first time you add a user, you will see two users already created: the Master User and the Duress user.
  2. Tap ADD USER.
  3. At Enter a Name for the New User, type the name, then tap NEXT.
  4. At Enter a code for User <Name>, enter a unique code, then tap NEXT.
  5. At Confirm code for user, re-enter the code, then tap NEXT.
Note from the guide: if you try to add a code that is already in use, the panel prompts you to enter a different code. Every user code must be unique.

Edit a user (name or access code)

  1. At the Users screen, tap the pencil icon next to the desired user.
  2. To change the Display Name: tap > to open the keyboard, type the new name, then select SAVE.
  3. To change the Access Code: tap > to open the number pad, enter the new code, select NEXT, then enter the code again to confirm and select SAVE.

Deactivate a user

  1. At the Users screen, tap the pencil icon next to the user.
  2. Move the Account Status Active slide control to the left to deactivate the user.

Activate (or change) the Duress Code

  1. On the Users screen, tap the pencil icon next to the Duress user (it is listed but not activated by default).
  2. At the Edit Duress User screen, tap the Active toggle next to Account Status to activate duress code setup.
  3. Enter a new Duress Code, then confirm the new code.
  4. (Optional) Tap the pencil icon next to Display Name to change “Duress” to another name.
The guide also notes: to change an existing Duress Access Code, tap the pencil icon for Access Code, then enter and confirm a new unique code.

How To Set the Time and Date on a 2GIG EDGE Alarm System

Set the panel’s Date & Time from System Settings.

  1. At the System Settings screen, tap the Date & Time icon.
  2. Use your finger to scroll and set the Time and Date settings.
  3. Tap the on-screen confirmation (finish) control when finished.
Note from the guide: Date & Time is automatically updated during panel registration.
If a menu option doesn’t appear where the guide shows it, your system may be configured differently by installer settings or feature availability. For help in the Atlanta area, Callaway Security support or View all of our manuals